Our Buyer Guarantee

We know it can be tricky to trust buying tickets online. That's why, now and always, we protect our customers with our Buyer Guarantee. We hope it offers you some peace of mind when making a purchase with us. You can read the exact terms below: 

Buyer Guarantee

1. We guarantee that the ticket you purchase through the Services will provide valid entry to the event described on the ticket. 

2. We guarantee that the ticket you receive from us will be the same one as the one purchased through the Services.

3. If the ticket you receive from us is not the same one as purchased through the Services, then we will provide you with a comparable or better ticket or provide a full refund (including any fees).

4. We guarantee that if an event is canceled and not rescheduled, we will provide a refund of the full purchase price of your tickets in the form of a Voucher for the transaction amount. A Voucher is a credit worth the same amount as the total amount charged in the original transaction. If we do not receive a written request for a refund (not including any applied fees) in lieu of voucher within ten (10) days from issuance of the Voucher, then it will consider the offer of voucher in lieu of refund to be accepted by the Customer.

5. Should a Voucher be used towards the purchase of a future event that it itself is subsequently cancelled, a replacement voucher in the amount of the purchase price (not including handling and delivery fees) will be issued and this will not be replaced by a Voucher relative to the value of that successive transaction. For exact instructions, or to request a refund for any canceled or postponed event, please contact us via email.

6. Event dates and times are subject to change. It is your responsibility to check for any possible changes in the date and time. You agree that we are not responsible for changes in date or time of the event, and that refunds will not be issued due to event dates or times being changed. We will not issue exchanges or refunds for lost, stolen, damaged or destroyed tickets. Additionally, tickets not claimed within one week cannot be claimed.