This page is dedicated to answering all frequently asked questions for our various Lottery Programs in Australia. You can also visit our general TodayTix Lottery FAQs page for more information about how our lotteries run, or our Troubleshooting Claiming Lottery Tickets page.
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How do the Lotteries work?
You can enter the Lottery (for participating productions) exclusively via the TodayTix mobile app (available on the App Store and Google Play Store). Guests can enter for the chance to claim exclusively priced tickets one week in advance of the draw date. Winners will be notified between 1:00pm and 6:00pm on the draw dates, and will have the opportunity to claim and purchase tickets for performances the following week. Terms and Conditions apply.
If you're looking for information on how our lotteries work, check out our General TodayTix Lottery FAQ page.
Need help claiming your lottery tickets? Please visit this page for some of our most common troubleshooting measures.
How can I change my lottery entry?
If you need to update your entry name or email address before the drawing begins, you can do so by navigating to "My Orders," locating your lottery entry, and selecting "Options." This menu will be available until just before the lottery begins selecting winners. Once the lottery begins selecting winners at 1:00pm on the draw date, we are unable to modify entries in any way. This includes changing the name, phone number, email address, number of tickets, or dates entered. We, unfortunately, cannot edit the number of tickets associated with your entry to protect the integrity of the lottery.
Where are seats purchased through the Lottery located?
Seating is assigned directly by the box office and can be located anywhere in the theatre. Seating is not first-come, first-served; the box office will assign your seats after the lottery has completed and your tickets have been paid for. Please note that on occasion lottery seats may not be sat together.
I've entered the lottery, but will have accessible seating requirements should I win the chance to purchase these tickets.
We're here to help with your accessibility requests and pass on any relevant information to the box office on your behalf. If you've won the chance to purchase lottery tickets and have completed the checkout process, please contact us by using the "Submit a Ticket" button above no later than one hour after completing checkout to detail how we can assist.
Can I give my Lottery tickets to someone else?
Tickets purchased as part of the Lotteries are strictly non-transferrable and cannot be returned, exchanged, or resold. The contact information of the eligible winner must match a photo ID of the listed purchaser. Photo ID matching the pick-up name & TodayTix eligible winner must be presented at the box office in order to collect your tickets. Only the winner may collect the Lottery tickets from the venue.
How do I know if I won?
We'll send you an email, SMS and push notification if you're a winner! You can also always check to see the status of your entry by navigating to the "My Orders" section of your account, which shows your status in real time.
What happens if I'm not selected as a winner?
We encourage you to enter in the future! You can always set an alert to be reminded when the lottery will begin accepting entries again. Click here to learn more about Alert Me Notifications.
My time to claim winning Lottery tickets expired, what do I do?
If your time to claim has expired, our lottery system will automatically choose another winner. However, this will not affect your chances for winning in the future, so we encourage you to keep entering!
I won and purchased my Lottery tickets, how and when do I pick them up?
Unless specified in the confirmation email, all Lottery tickets will be available for collection from the theatre's box office from 1 hour prior to the performance start time.
Please contact TodayTix support by clicking "Submit A Ticket" above if you are feeling unwell or meet the requirements for self-isolation no later than 48 hours prior to the performance start time to discuss your options.