In the unlikely event that the show is canceled due to weather, you will receive an email from our Guest Services team to let you know the options being offered by the box office. This may include an exchange to a future performance, a cancelation voucher, or a refund.
For Concierge shows in NYC: If the show does go on but you are unable to make it to the performance, we would be happy to mail (USPS) your tickets and detailed instructions for using them on a future date. Please email us at firstname.lastname@example.org with your order details and physical mailing address.
For Non-Concierge shows in NYC, Concierge shows in other North American Cities, and all UK shows: If the show does go ahead but you are unable to make it to the performance, your tickets will remain at the box office and the order cannot be changed.
These policies do not apply to Lottery or Rush tickets. Lottery and Rush tickets are a final sale and are not transferable to future performances.