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Redeeming Gift Cards and Vouchers

As of July 30th, 2021:

Vouchers issued due to a coronavirus-related performance cancellation, with an original expiration date in the year 2021 are now extended through March 31, 2022 for all guests, unless otherwise directly indicated. 

There is no need to reach out to support about extending your voucher individually.


Broadway Coronavirus Updated Policy

UPDATE: As of July 30th, 2021, The Broadway League recently announced updates to Covid protocol and entry requirements for all Broadway performances through October 2021. Please see Coronavirus and NYC Performances for more.


How to redeem your voucher?

You can redeem valid vouchers and gift cards by tapping "Add voucher code" on the checkout screen, then entering the code you were provided.

At this time it is not possible to combine multiple voucher codes during checkout. If you'd like to combine offers, please contact us for assistance. Please note that gift cards cannot be combined with any other gift card, voucher code, or promotional code.

Gift cards and vouchers worth more than your purchase will retain any remaining value. The purchase value will be deducted with each use until the entire value has been redeemed. If the order total is greater than the value of the gift card or voucher, the card will apply as a discount.

Gift card values do not expire and gift cards are non-refundable.

As all orders are final sale, we are unable to retroactively apply a voucher code or gift card to your purchase.

If you intend to use a voucher code in a different currency than it was issued in, please contact us and include your voucher code. 

 

Having trouble redeeming your voucher?

We suggest that customers are logged in to their TodayTix account before attempting to place an order - there can be issues if you’re not logged in to your account before proceeding to the checkout (this will often appear as an ‘invalid or expired voucher’ error message).

On the app - You can check this by heading to the ‘Me’ icon in the bottom right of the screen. There will be an option to log in if you have not done so already. 

On the website - If you are logged into your account, there will be a personalized ‘Welcome Back’ message in the top right of the screen. If you are not, the option to log in will also appear in the top right of the screen. 

In addition to logging in, we also suggest that customers have a payment method saved to their account before proceeding to the checkout.

On the app - You can do this by heading to Me > Account Settings > Add a payment method

On the website - You can do this by clicking on the ‘Welcome Back’ message in the top right of the screen > My Account > Show Account Settings > Add a Credit Card

If this doesn’t solve the issue, please do get back in touch with our support team with the following information:

- The show, date, and time you are trying to purchase.

- The number of tickets & the ticket price you are selecting.

- What stage you receive an error message and what it says.


More information about 110% vouchers can be found here.

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