Redeeming Gift Cards and Vouchers

What are TodayTix gift cards and vouchers?

Gift Cards: TodayTix Gift Cards are the ultimate gift for the theatre lover in your life. They can be purchased in multiple values ranging from 10-500 GBP, USD or AUD. TodayTix Gift Cards have no expiry date so they allow the recipient great flexibility.

Credit Vouchers: TodayTix Vouchers are issued by the Customer Experience team in instances such as show cancellations. Full details of your voucher, including codes and expiry date, will be provided in an email.

Exchange Vouchers: An exchange voucher is issued at the discretion of the Customer Experience team, and we may not always be able to accommodate an exchange request. Exchange vouchers can only be used to rebook tickets for the same show on a different date and will have a short expiry date to ensure that exchanges are completed before appropriate cutoffs. This is a one-time use voucher only and must be used to purchase tickets of the same value or higher.

How do I redeem my Voucher or Gift Card?

  1. Log in to your TodayTix account.
  2. Select the tickets you would like to purchase.
  3. At checkout select the option which says ‘I have a voucher’.
  4. Enter your gift card or voucher code into the box and click ‘Apply’.
  5. Review your checkout screen to make sure your code has been applied correctly.

Can I use more than one voucher code?

Currently, it's not possible to combine multiple voucher codes during checkout. If you wish to combine voucher codes, please get in touch with the Customer Experience team. Please note that gift cards and exchange vouchers cannot be combined with any other gift card, voucher code, or promotional code.

Can I apply my voucher or gift card to my order after purchase?

We’re unable to retroactively apply a voucher code or gift card to your purchase.

Why isn’t my exchange voucher working?

Exchange vouchers are issued at the discretion of the Customer Experience team and under strict conditions. This includes a limited validity window, as well as ensuring the voucher is applied to a purchase for the same show. If you’re having issues redeeming an exchange voucher and all those conditions are met, get in touch with our Customer Experience team who can help to troubleshoot.

Why isn’t my credit voucher working?

Credit vouchers have an expiry date. Ensure that the expiry date hasn’t passed by checking the original email with the voucher details. If you’re having issues redeeming a credit voucher within the validity period, get in touch with our Customer Experience team who can help to troubleshoot.

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