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Redeeming Gift Cards and Vouchers

Vouchers issued in 2020-2021 due to a coronavirus-related performance cancellation have been extended through June 30, 222 for all guests, unless otherwise directly indicated. 

Broadway Coronavirus Updated Policy

The Broadway League announced updates to Covid protocol and entry requirements for all Broadway performances through April 30, 2022. Please see Coronavirus and NYC Performances for more.

How to redeem your voucher?

You can redeem valid vouchers and gift cards by tapping "Add voucher code" on the checkout screen and entering the code you were provided.

At this time it is not possible to combine multiple voucher codes during checkout. If you'd like to combine voucher codes, please submit a request above for assistance. Please note that gift cards cannot be combined with any other gift card, voucher code, or promotional code.

Gift cards and vouchers worth more than your purchase will retain any remaining value. The purchase value will be deducted with each use until the entire value has been redeemed. If the order total is greater than the value of the gift card or voucher, the voucher will apply as a discount.

Gift card values do not expire and gift cards are non-refundable.

As all orders are final sale, we are unable to retroactively apply a voucher code or gift card to your purchase.

Having trouble redeeming your voucher?

Please be sure to log in to your TodayTix account before placing an order. If you aren't logged in to your account before proceeding to the checkout, you may receive an error as voucher codes lock to the original purchaser. 

To log in to the TodayTix app, select Me in the bottom right corner and click Log in.

On the website - If you are logged into your account, there will be a personalized ‘Welcome Back’ message in the top right of the screen. If you are not logged in, you can select Log in in the top right corner of the screen.

In addition to logging in, we also suggest that customers have a payment method saved to their account before proceeding to the checkout. To save your payment method, please navigate to your Account Settings page on the app or website. 

If this doesn’t solve the issue, please click 'Submit a request' above and provide the following information:

- The show, date, and time you are trying to purchase.

- The number of tickets & the ticket price you are selecting.

- The error message you received, when you received the error, and any screenshots.

More information about your voucher can be found here.

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