Submit a Request
Welcome
Login

Generic Checkout Errors

There are a handful of reasons you may be encountering this errors, but here are some troubleshooting tips before you contact us: 

  • You may not be fully logged in to your TodayTix account. Please log in, or attempt to log out and log in again.
    • Please note: If you had initially connected your TodayTix account to Facebook, you will need to "Connect with Facebook" rather than "Log in to existing account".
  • A weak wifi or network connection could cause your order to "time out" and the order may not be completed.
  • If you are attempting to purchase Lottery or Rush tickets, the tickets may no longer be available.
  • Please force close the app or restart your web browser.
  • For our guests in the UK - Occasionally if your selection leaves a single seat, the venue's own plan will put a restriction on it, resulting in an error on our app/website. Please attempt a different seat selection.


If the error persists, please contact our guest services team with as many specific details regarding your purchase, mentioning:

  • The show title, performance date and showtime you are trying to purchase
  • How many tickets you have selected
  • When you've received your error
  • Exactly what the error message says
  • What device you are attempting to purchase from

These details will allow us to take effective action as quickly as possible.


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.