We're sorry that you're experiencing some issues downloading the TodayTix app! Following the steps below should help to resolve any issues you're coming across. If you're still encountering the same problem, hit Get In Touch and we'll be happy to help!
Troubleshooting on iOS Devices:
- Check your internet connection: Ensure you have a stable Wi-Fi or mobile data connection. Poor connectivity can cause issues while downloading the app.
- Restart your device: Turn off your iOS device and turn it back on. This action can resolve temporary glitches affecting app downloads.
- Verify device compatibility: Ensure your iOS device is running iOS 11.0 or later, as the TodayTix app requires this version or newer.
- Check available storage: Make sure your device has enough free storage space to accommodate the app. Go to Settings > General > iPhone Storage to check available space and delete unnecessary files or apps if needed.
- Sign out and sign back in to the App Store: Go to Settings > iTunes & App Store > Apple ID > Sign Out, and then sign back in to refresh your App Store connection.
- Reset App Store cache: Open the App Store and tap any of the icons at the bottom of the screen 10 times in a row. This action will reset the App Store cache and may resolve download issues.
Troubleshooting on Android Devices:
- Check your internet connection: Ensure you have a stable Wi-Fi or mobile data connection. Poor connectivity can cause issues while downloading the app.
- Restart your device: Turn off your Android device and turn it back on. This action can resolve temporary glitches affecting app downloads.
- Verify device compatibility: Ensure your Android device is running Android 5.0 (Lollipop) or later, as the TodayTix app requires this version or newer.
- Check available storage: Make sure your device has enough free storage space to accommodate the app. Go to Settings > Storage to check available space and delete unnecessary files or apps if needed.
- Clear Google Play Store cache and data: Go to Settings > Apps & notifications > Google Play Store > Storage & cache. Tap "Clear Cache" and "Clear Data" to remove any temporary files that may be causing download issues.
- Remove and re-add your Google account: Go to Settings > Accounts > Google, and remove your Google account. Then, re-add the account to refresh your connection to the Google Play Store.