Submit a Request

Coronavirus and UK Performances

TodayTix are receiving directives from the Society of London Theatre  & the UK Government with regards to the developing situation around Covid-19 (Coronavirus). 

A large number of West End shows are suspended, although some socially distanced, outdoor and immersive productions are now running. We will reach out via email to all affected customers.

We will contact you regarding any upcoming bookings that are affected. Please bear with us in these unprecedented times. Please refrain from contacting us. 

We will reach out to you regarding affected bookings, as detailed below:

What if my show is cancelled?

If a show cannot go ahead, we will contact you via the details on your TodayTix account. Please ensure these are correct and up to date.

How and when will you contact me?

As soon as our venue partner permits us to do so, we will email you via the details on your TodayTix account. You’ll be hearing from us around 7-10 business days after your scheduled performance date with an offer for a voucher that’s worth 110% of you original booking. This voucher can be used for up to 12 months, for any show in any of our 16+ cities globally. 

In many cases, we’re awaiting confirmation from our show partners that they’ve cancelled your booking. They are inundated as well, and we are lending support where possible.

TodayTix Timeline

Please find below a timeline based on performance date, with the status of each booking period:

3rd August - 2nd November: The majority of performances in London remain suspended. Some outdoor or immersive events remain on sale. For existing customers, if your order is affected we will contact you directly.

November and beyond: These performances are currently available. If these dates are affected we will contact you directly.

If there are specific updates about a certain show title, we will reach out to affected customers accordingly.

For our full Terms of Use, please click here.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.