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Ticket Pick Up

TodayTix delivery methods vary by show. We'll tell you on the individual show page, before purchase, which delivery method you can expect. Your confirmation email will include detailed information on how to collect your tickets. 

Types of Ticket Delivery

Concierge delivery

For most Broadway shows in New York and select shows in other North American locations, a uniformed TodayTix agent will meet you outside the theater beginning 30 minutes before showtime. Just tell the agent your first and last name and confirm how many tickets you ordered, sign your name, and enjoy your show (no ID required)!

Please refer to your email confirmation for specifics, such as a detailed description of where to find the agent at showtime.

Learn more about our concierge service.

Box office/Will Call pick up

For some shows, you will pick up your tickets from the box office. In that case, your confirmation email will state that your order will be at the box office.

To verify your identity, most box offices require that you present your photo ID matching your pickup name to collect your tickets.

Mobile tickets

A select number of shows offer electronic tickets. Shows requiring mobile tickets will be clearly notated on the show page. You can view the barcode in your confirmation email or in the My Orders section of your account. 


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