As of March 2022:
- Vouchers issued as a result of performance cancellations with an original expiration date in the year 2021 are now extended through June 30, 2022 for all guests.
Broadway Coronavirus Updated Policy
- When will I receive my voucher code?
- Where can I find my voucher code?
- How long does my voucher code last?
- Is my voucher code automatically added to my account or my next order?
- How do I redeem my voucher code?
- Can I use my voucher code across multiple orders?
- Can I add multiple voucher codes to one booking?
- Can I use my voucher code in another currency?
When will I receive my voucher code?
As soon as our venue partner permits us to do so, we will email you a unique TodayTix voucher code to the details on your TodayTix account. We strive to contact you within 7-10 days after the performance date you originally booked. In many cases, we are awaiting confirmation and/or return of funds from our venue partners. They are inundated and we are lending support where possible. We kindly ask you to bear with us during this period.
Where can I find my voucher code?
You will receive your unique voucher code via email as detailed above direct from our ticketing system. Double-check your spam/junk folder in case it was mistakenly caught by a filter. Your voucher code is not listed or stored in your TodayTix account. If you can't find your voucher code, get in touch with our support team using the "Submit a Request" button above. Please be sure to include your order confirmation number (starts with "T") so we are best able to assist.
How long does my voucher code last?
Vouchers with an original expiration date in the year 2021 are now extended through March 31, 2022 for all guests, unless otherwise directly indicated. There is no need to reach out to support about extending your voucher individually.
Vouchers are issued with an expiration date to redeem. If you are unsure of your voucher expiry, please contact our team (quoting your voucher code and/or original order confirmation number). You'll only need to redeem your voucher towards a future order by the expiration; your future performance can be any time in the future.
Is my voucher code automatically added to my account or my next order?
Your unique voucher will be issued to you via the email address on your TodayTix account. It is not stored on your TodayTix account. You will need to manually apply your voucher code to your purchase(s). To redeem, simply follow the steps below when making your next booking.
How do I redeem my voucher code?
To manually redeem your voucher code, log in and select new tickets. On the final checkout screen, before you complete the order, tap the 'Add a Voucher' button to enter your code. This field is case-sensitive. Make sure you do not enter any spaces or non-alphanumeric characters. Please ensure the value of your voucher deducts from your order total before you complete checkout, as codes cannot be added once your order has been confirmed. If the transaction value is greater than the voucher amount, the remaining balance must be paid via card, GooglePay or ApplePay.
Can I use my voucher code across multiple orders?
Vouchers will deplete until the total value has been redeemed. Vouchers can be used across multiple transactions, but remember to add your code on the checkout screen of each new booking.
Can I add multiple voucher codes to one booking?
At present, only one code can be added per transaction. If you have multiple voucher codes that you would like to redeem simultaneously, please contact support using the "Submit a Ticket" button above with the codes you have been issued. Our team can then merge those codes into a single code with the total combined value.
Can I use my voucher code in another currency?
Vouchers are issued in the same currency as the correlating canceled purchase. If you wish to redeem your voucher in a different TodayTix market, contact support using the "Submit a Ticket" button above with your voucher code. Available currencies are: USD, CAD, GBP & AUD.
If you have any further queries, please contact us. Remember to include your order confirmation number(s) and voucher code(s) to ensure we can assist.