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Coronavirus Cancelation Vouchers - Information + FAQ

We're sorry to see so many theaters close as a result of COVID-19 and government mandates, but we stand in solidarity with our partners and productions who have the health and safety of audiences and theatre-makers at the forefront of their minds.

In response to these canceled performances, we're offering our guests vouchers worth 110% of their booking value (including fees) so you'll join us for an upgraded future performance when it's safe to return.


When will I receive my 110% voucher code?

As soon as our venue partner permits us to do so, we will email you a unique TodayTix voucher code worth 110% of your total transaction value via the details on your TodayTix account. We strive to contact you within 7-10 days after the performance date you originally booked. In many cases, we are awaiting confirmation and/or return of funds from our venue partners. They are inundated and we are lending support where possible. We kindly ask you to bear with us during this period.

If you have not received your cancelation voucher, please double check any spam or promotional inbox folders for the email associated with your order. If you are still unable to locate details of your premium voucher, please contact TodayTix Guest Services via email.

Where can I find my 110% voucher code?

You will receive your unique voucher code via email as detailed above, direct from our ticketing system. Double check your spam/junk folder in case it has slipped in there by mistake. Your voucher code is not listed in your TodayTix account, but not to worry! If you can't find your voucher code, get in touch with our support team. Let us know your order details and we will track down your voucher details.

How long does my 110% voucher code last?

Vouchers will be valid for one year from the date of issue and can be used on any show. We can’t wait to get you back to the theater as soon as it’s safe and prudent; there are thousands of performers, creatives, and dedicated professionals around the world waiting to welcome and entertain you. Most box offices will remain open for future performances.

Is my 110% voucher code automatically added to my account or my next order?

Your unique 110% will be issued to you via the email address on your TodayTix account. To redeem it, simply follow the steps below when making your next booking.

How do I redeem my 110% voucher code?

To manually redeem your 110% voucher code, log in and select new tickets. On the final checkout screen, before you complete the order, tap the 'Add a Voucher' button to enter your code. This field is case-sensitive. Make sure you don't enter any spaces or non-alphanumeric characters. Please ensure this deducts before you complete the order as codes cannot be added once your order has been confirmed. Vouchers must be manually redeemed in this way.  If the transaction value is greater than the voucher amount, the remaining balance must be paid via card, GooglePay or ApplePay.

Can I use my 110% voucher code across multiple orders?

Vouchers will deplete until the total value has been redeemed. Vouchers can be used across multiple transactions, but remember to add your code on the checkout screen of each new booking.

Can I add multiple 110% voucher codes to one booking?

At present, only one code can be added per transaction. If you have multiple voucher codes that you would like to redeem simultaneously, please contact support with the codes you have been issued and we can merge them into one code for the total combined value.

Can I use my 110% voucher code in another currency?

Vouchers are issued in the same currency as the correlating canceled purchase. If you wish to redeem your voucher in a different TodayTix market, contact support via our web form with your voucher code. Available currencies are: USD, CAD, GBP & AUD.

If you have any further queries, please contact us. Remember to include your order confirmation number(s) and voucher code(s) to ensure we can assist.

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