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COVID Impacts to My Order

As of March 2021:

  • Vouchers with an original expiration date in the year 2021 are now extended through March 2022 for all guests, unless otherwise directly indicated. 
  • There is no need to reach out to support about extending your voucher individually.

Venues in England are now allowed to open with socially distanced audiences in place. A number of venues have decided to go ahead with this tactic however, the majority of venues have extended their closure dates to ensure that when they reopen, they can do so with no such restrictions

Each theatre is working hard to determine their next steps. We kindly ask for your patience at this current time.

Should a performance officially announce cancellations, you’ll be hearing from us with an offer for a voucher . This voucher can be used for up to 12 months, for any show in any of our 16+ cities globally.

We kindly ask you to bear with us whilst we monitor the ongoing changes to the closure of theatre venues.


What if my performance is cancelled?

If a performance cannot go ahead, we will contact you via the details on your TodayTix account. Please ensure these are correct and up to date.

How and when will you contact me?

As soon as our venue partner permits us to do so, we will email you via the details on your TodayTix account. You’ll be hearing from us around 7-10 business days after your scheduled performance date with an offer for a voucher that’s worth the value of your original booking. This voucher can be used for up to 12 months, for any show in any of our 16+ cities globally. 

In many cases, we’re awaiting confirmation from our show partners that they’ve cancelled your booking. They are inundated as well, and we are lending support where possible.

What if my show is postponed?

For certain productions, the theatre are attempting to reschedule the performance to another date, and have asked TodayTix to retain all bookings until a new date is finalised.

Customers for 4,000 Miles, Local Hero, The Book of Dust, Life of Pi, Leopoldstadt, Hamlet, Sammy & Good have been contacted regarding their postponed booking. We will inform all affected TodayTix customers of the new season dates and next steps for your booking as soon as we possibly can.

Customers for Jimmy Carr, The Show Must Go On, To Kill a Mockingbird, Joseph and the Amazing Technicolor Dreamcoat & Cinderella The Musical have received new dates via email and are visible in the 'My Orders' section of your TodayTix account. 

It's been 10 days since my scheduled performance and I haven't received my voucher details.

Please do check the 'Pick Up Email' of the affected order, and ensure the voucher hasn't arrived in junk/spam folders. If you cannot find your voucher details, please submit a ticket via our web form including your booking confirmation number. 

I used my voucher on a performance that has since been cancelled. What happens to my voucher? 

Should a performance booked with a voucher cancel, we will reload your original voucher code with all the value used for this booking. If you spent extra money alongside your voucher, this will be automatically refunded. TodayTix will contact you to confirm this has been actioned. 

I have a different query about my order.

Please submit a ticket via our web form including your booking confirmation number.

Where can I read your Terms of Use?

For our full Terms of Use, please click here.

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