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Coronavirus and NYC Performances

As of July 30th, 2021:

  • Vouchers with an original expiration date in the year 2021 are now extended through March 31, 2022 for all guests, unless otherwise directly indicated. 
  • There is no need to reach out to support about extending your voucher individually.


Broadway Coronavirus Updated Policy

The Broadway League recently announced updates to Covid protocol and entry requirements for all Broadway performances through October 2021. The announced requirements are:

  • Guests are required to be fully vaccinated with an FDA or WHO authorized vaccine in order to attend a show and must show proof of vaccination at the time of entry into the theatre with a valid ticket.

  • “Fully vaccinated” means the performance date must be at least 14 days after the second dose of a two-dose COVID-19 vaccine, or at least 14 days after a single-dose COVID-19 vaccine.

  • Masks are required for audiences inside the theatre, except while eating or drinking in designated locations.

  • Exceptions are being made for children under 12 and people with a medical condition or closely held religious belief that prevents vaccination. These guests must provide proof of a negative COVID-19 PCR test taken within 72 hours of the performance start time, or a negative COVID-19 antigen test taken within 6 hours of the performance start time.

For full details of The Broadway League's new policies, please visit their website.

If you are unable to attend a performance due to the updated policies, please email USsupport@todaytix.com with your order number, name, and show name and we will provide an exchange voucher to be used for a future performance of your choosing. 


Please note, if you are denied entry to the event for not adhering to the Broadway League policy, we will be unable to exchange or refund your order. 


We hope you enjoy the performance and your long-awaited return to Broadway!


Have a TodayTix Voucher?

If your performance was cancelled as a result of the Broadway shutdown, you should have received a voucher code sent to the email that is associated with the affected order. You are able to redeem this voucher towards any show on our platform before it expires. Unsure how to add your voucher code? Please visit this page.

Haven’t received your Voucher?

If you have not received your voucher code more than 10 days after your impacted performance, please contact our Guest Services team by using the "Submit a Ticket" button above or email USsupport@todaytix.com. Please be sure to include your original order confirmation number (starts with "T").

Updates to your Show

If there are any updates to show policies or your show cannot go on as scheduled, we will contact all affected guests via the email associated with that order. Please ensure these are correct and up to date.

To see our full terms of use, please click here.


 

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