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Coronavirus and NYC Performances

As of March 2022:

  • Vouchers with an original expiration date in the year 2021 are now extended through June 30, 2022 for all guests, unless otherwise directly indicated.

All guests ages 5 and older must present proof of Vaccination with an FDA or WHO authorized vaccine. 

Broadway Coronavirus Updated Policy

The Broadway League announced updates to Covid protocol and entry requirements for all Broadway performances through April 30, 2022. The announced requirements are:

  • Guests age 5 and older will need to be Fully Vaccinated with an FDA or WHO authorized vaccine AND present a government-issued photo ID such as a driver’s license or passport. (Guests 5 - 17 may use a government-issued ID or school ID - no photo required.) “Fully vaccinated” means on the date of the performance a guest is at least 14 days after their second dose of a two-dose COVID-19 vaccine OR at least 14 days after their single dose of an approved single-dose COVID-19 vaccine.

  • For international guests TWO doses of any “mix and match” combination of an FDA or WHO approved COVID-19 vaccine are acceptable.

  • “Fully vaccinated” means the performance date must be at least 14 days after the second dose of a two-dose COVID-19 vaccine, or at least 14 days after a single-dose COVID-19 vaccine.

  • Masks are required for audiences inside the theatre, except while eating or drinking in designated locations.

  • Exceptions are being made for children under 12 and people with a medical condition or closely held religious belief that prevents vaccination. These guests must provide proof of a negative COVID-19 PCR test taken within 72 hours of the performance start time or a negative COVID-19 antigen test taken within 6 hours of the performance start time.

For full details of The Broadway League's new policies, please visit their website.

If you are unable to attend a performance due to the updated policies, please click "submit a request" at the top of this page and provide your order number, name, and show name so that we may best assist you.

Please note, if you are denied entry to the event for not adhering to the Broadway League policy, we will be unable to exchange or refund your order. 

We hope you enjoy the performance and your return to Broadway!

Have a TodayTix Voucher?

If your performance was cancelled as a result of the Broadway shutdown, you should have received a voucher code sent to the email that is associated with the affected order. You are able to redeem this voucher towards any show on our platform before it expires. Unsure how to add your voucher code? Please visit this page. Voucher codes issued as a result of a cancelled performance with an original expiration in 2021 have been extended through 

Haven’t received your Voucher?

Please contact our Guest Services team by using the "Submit a Ticket" button above and be sure to include your original order confirmation number (starts with "T").

Updates to your Show

If there are any updates to show policies or your show cannot go on as scheduled, we will contact all affected guests via the email associated with that order. Please ensure these are correct and up to date.

To see our full terms of use, please click here.


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